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FAQ

  • What if I receive a defective or damaged item?
    Contact our customer service team immediately with details and photos of the issue. We will arrange for a return or exchange at no additional cost.
  • How can I track my order?
    Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your order on CANADA POST website using this number.
  • Are discounts and promotions applicable to all items?
    Discounts and promotions may have specific terms and conditions. Check the details of each promotion to understand exclusions or limitations.
  • What if my item is out of stock?
    If an item is out of stock, you can sign up for notifications to be alerted when it's back in stock. Alternatively, explore similar products on our site.
  • How can I contact customer service?
    Our customer service team can be reached via email at email or by phone. We aim to respond within 24hrs.
  • How do I return an item?
    To initiate a return, please follow the instructions in our Return and Exchange Policy. Contact our customer service team for assistance.
  • Can I modify or cancel my order after placing it?
    Orders cannot be modified after placement. If you need to cancel, please contact us within 3 hours, and we'll do our best to assist you.
  • 1. How do I determine my size?
    Refer to our size chart, available on each product page, to find the best fit for you. If you have further questions, our customer service team is here to help.
  • Do you have a physical store?
    Currently, we operate exclusively online. You can explore our full range of products on our website.
  • Can I change my shipping address after placing an order?
    Unfortunately, we cannot change the shipping address once an order is placed. Please ensure the accuracy of your information during checkout.
  • Do you offer international shipping?
    Yes, we offer international shipping. Please check our Shipping Policy for details on destinations, delivery times, and any applicable customs fees.
  • What payment methods do you accept?
    We accept credit cards, PayPal, afterpay. Your payment information is secure and never stored on our site.
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