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FAQ
Frequently asked questions
General
Refer to our size chart, available on each product page, to find the best fit for you. If you have further questions, our customer service team is here to help.
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can track your order on CANADA POST website using this number.
We accept credit cards, PayPal, afterpay. Your payment information is secure and never stored on our site.
Orders cannot be modified after placement. If you need to cancel, please contact us within 3 hours, and we'll do our best to assist you.
To initiate a return, please follow the instructions in our Return and Exchange Policy. Contact our customer service team for assistance.
Yes, we offer international shipping. Please check our Shipping Policy for details on destinations, delivery times, and any applicable customs fees.
If an item is out of stock, you can sign up for notifications to be alerted when it's back in stock. Alternatively, explore similar products on our site.
Discounts and promotions may have specific terms and conditions. Check the details of each promotion to understand exclusions or limitations.
Our customer service team can be reached via email at email or by phone. We aim to respond within 24hrs.
Currently, we operate exclusively online. You can explore our full range of products on our website.
Contact our customer service team immediately with details and photos of the issue. We will arrange for a return or exchange at no additional cost.
Unfortunately, we cannot change the shipping address once an order is placed. Please ensure the accuracy of your information during checkout.