top of page

STORE POLICY

Custom Order Policy

Thank you for choosing VEEV CLOTHIERS for your custom order needs. Please read our Custom Order Policy carefully to ensure a smooth and enjoyable experience.

 

1. Non-Refundable Deposit

To initiate the processing of your custom order, a non-refundable deposit of $50 CAD is required. This deposit secures your order and covers initial design consultations, fabric selection, and other preparatory stages. The deposit will be deducted from the total cost of your custom order.

 

2. Order Inquiry and Confirmation

  • Contacting Customer Care

  • Providing Order Details

    • Please reach out to our customer care team via WhatsApp or Instagram direct messages to discuss the details of your custom order. Our team will guide you through the process, answer your questions, and provide assistance.

 

3. Response Time

All inquiries and messages sent via WhatsApp or Instagram will be responded to within 24 hours during our regular business hours. If you contact us outside of these hours, we will respond at the earliest opportunity.

 

4. Design Consultation

Once you have contacted customer care and provided initial details, we will schedule a design consultation to discuss your preferences, style choices, and any specific elements you want to incorporate into your custom order.

 

5. Custom Order Confirmation

Upon finalizing the details of your custom order, we will provide you with a summary, including the total cost, design specifications, and a breakdown of the payment schedule. Your order will be confirmed once the non-refundable deposit is received.

 

6. Payment Schedule

Non-Refundable Deposit: $50 CAD (Due on consultation)

1st Balance Payment: 75% including non-refundable deposit (Due immediately after consultation)

Final balance Payment: 25% balance on order completion before delivery.

 

7. Production Timeline

Your custom order will be processed according to the agreed-upon timeline, taking into consideration the complexity of the design, availability of materials, and other relevant factors. We will provide regular updates on the progress of your order.

 

8. Changes and Alterations

Any changes or alterations to the design specifications after the order is confirmed may incur additional charges. We will discuss any adjustments with you before proceeding.

 

By placing a custom order with VEEV CLOTHIERS you acknowledge and agree to the terms outlined in this Custom Order Policy.

 

Thank you for choosing VEEV CLOTHIERS. We look forward to creating a bespoke and exceptional piece for you! We no dey disappoint.

Privacy & Safety

1. Introduction
VEEV CLOTHIERS is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share data when you use our website.

2. What type of information do you collect?

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

3. How do you collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

4. Why do you collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  • To comply with any applicable laws and regulations.

 

5. How do you store, use, share and disclose your site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

6. How do you communicate with your site visitors?

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

7. How can your site visitors withdraw their consent?

If you don’t want us to process your data anymore, please contact us at email.

 

8. Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

9. Questions and your contact information

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at email.

Payment Methods
Payment Methods

- Credit / Debit Cards
- PAYPAL

- Afterpay

- Offline Payments

bottom of page